IT Support for London Businesses
Tech Support Group is expert in providing cost effective IT support to the SME market in London and the surrounding areas. We can take complete control of your day to day IT support tasks providing your small business with its very own IT Helpdesk. We can support Microsoft networks and Apple networks and combinations of the two. We have experience and expertise with Cisco, Dell, HP, Lenovo Draytek, Office 365, Sonic Wall, Symantec, VMWare, 3CX…

IT Support Contracts
Tech Support Group offer IT Support Contracts in London and the surrounding areas under three distinct arrangements

All-In IT Support Contract:
An all in IT support contract offers a fixed cost contract to cover every eventuality. Telephone IT support, remote IT support and onsite visits are all included within the monthly fixed fee, so whether we spend 5 hours or 50 hours working on your IT issues the monthly cost is always the same predictable amount.

A Tech Support Group All-In IT Support Contract includes:
• Unlimited 08:00-18:00, 7 Day, Telephone IT Support
• Unlimited 08:00-18:00, 7 Day, Remote IT Support
• All your onsite visits by our engineers
• Guaranteed response times
• Support for all IT Hardware
• Support for all Software
• Remote support for remote user home networks
• Proactive IT network monitoring service
• Onsite and offsite backup monitoring
• Proactive Consultation and advice

Additional IT Services
If needed we can also offer a late night / early morning IT support service, please contact us to discuss your requirements. We can also include a weekly or monthly scheduled visit by one of our engineers under the All-In IT support contract.

Remote Support Contract:
A Tech Support Group Remote IT Support contract offers a monthly fixed cost for all your day to day IT support which we provide remotely from our offices. We will install remote software on all your laptops, servers and PCs so we can take control of your IT systems (after a user has consented) from our offices in Westminster. There is very little we can't do remotely and setting up a remote only support contract with Tech Support Group can really help keep your IT Support costs to a minimum. In the event that an engineer is called to site a remote support contract still guarantees fast onsite response times although an hourly callout rate will apply. See our prices for details.

A Tech Support Group Remote Support Contract includes:
• Unlimited 08:00-18:00, 7 Day, Telephone IT Support
• Unlimited 08:00-18:00, 7 Day, Remote IT Support
• Guaranteed response times
• Remote Support for all IT Hardware
• Remote Support for all Software
• Remote Support for remote user home networks
• Proactive IT network monitoring service
• Onsite and offsite backup monitoring
• Proactive Consultation and advice

Ad-Hoc IT Support
If your IT infrastructure isn't critical to your business or perhaps you are in a serviced office and just don't need much IT Support then you may prefer to use Tech Support Group to support your business on an ad-hoc basis. We can not guarantee our response times for this type of support but we will still provide the same professional service and charge you by the hour.
Our IT support contracts are very competitive; you will be surprised how cheaply we are able to provide these services. Please call us for more details.

Emergency IT Support
If you are having an IT emergency we can help. If your server has crashed, or you have lost your email, Internet connection, telecoms etc. and you can't figure out how to fix it you can call us and we will help. You don't have to have a contract and we will be clear about our costs before we start to help. Call us now on 02033272090.

Complimentary IT Support Services:
If you have an in-house IT team/person but need extra resource or expertise to help you complete a project or provide cover for holidays we can help. Please contact us to discuss your needs.