Tech Support Group
59 Loampit Vale, SE13 7FR, London, United Kingdom
Company registration number: 05019236
Email: privacy@techsg.co.uk

‍We act as the Data Controller for informationrelating to our clients, suppliers, and partners.

We only collect information needed to run our business and provide our services. This may include:
- Business contact details – name, company name, job title, email address, phone     number
- Account and billing information – business address, purchase orders, invoices,     and payment records
- Service-related data – system details, device names, IP addresses, monitoring alerts,     and backup logs
‍Communication records – helpdesk tickets, call notes, and email history
‍Security and access data – event logs and authentication data collected as part     of managed cybersecurity services

We do not process consumer or personal data unrelatedto our business activities.

We use the information we collect to:
- Deliver IT support, monitoring, backup, and cybersecurity services
- Set up and manage client accounts
- Communicate with clients and suppliers
- Maintain and improve service reliability and security
- Meet legal, financial, and contractual requirements

Our processing is based on:
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- Contract – when we provide services under agreement
- Legitimate interest – when we manage business relationships or improve services
- Legal obligation – when we must retain or disclose information under UK law

To deliver our services, we work with trusted third-party partners and platforms for remote monitoring, endpoint security, backups, and automation.
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These include well-known providers of:

- Remote Monitoring and Management (RMM)
- Endpoint Detection and Response (EDR)
- Backup and Recovery
- Security reporting and automation tools

All partners are under written data processing agreements and follow strict security and confidentiality standards.

We only share the minimum information required for service delivery.
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We never sell or rent data to anyone.

Some of our technology partners may process data outside theUnited Kingdom.
Where this happens, we ensure suitable safeguards are in place such as adequacy decisions, the UK International Data Transfer Agreement, or StandardContractual Clauses.

We keep information only as long as it’s needed to:
- Provide and support our services
- Meet legal, financial, or audit obligations

When data is no longer needed, it’s securely deleted oranonymised.

We apply technical and organisational measures to protect data from unauthorised access, alteration, loss, or disclosure.
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Our controls include:
- Encrypted communication and secure data storage
- Multi-factor authentication and strict access control
- Network and endpoint monitoring
- Regular patching, updates, and reviews

We regularly assess our systems and suppliers for compliance and security performance.

If we hold personal information about you as a businesscontact, you have the right to:
- Access a copy of the information we hold
- Request correction of any inaccuracies
- Ask for data to be deleted (where legally appropriate)
- Restrict or object to certain processing activities
- Request data portability

Email privacy@techsg.co.uk to make a request.
We may verify your identity before responding.

Our website uses basic cookies and analytics to help us understand site performance and maintain security.
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Cookies do not track personal activity and can be controlled or disabled through your browser settings.

We may review and update this statement from time to time to reflect changes in our services or legislation.
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The most recent version will always be available on our website.

Questions about this statement or how we handle data should be sent to:
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Data Protection Officer
Tech Support Group
Email: privacy@techsg.co.uk

‍If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113