IT Helpdesk
Our IT Helpdesk (also known as the service desk) is at the centre of our business. Whether performing maintenance tasks to keep your systems running smoothly, fixing complicated techy issues, or onboarding your new user, our friendly team work quickly and deliver the service with a smile. With our IT Helpdesk on your side you can forget about the hassle of dealing with staff IT issues and get on with running your business.
All your day-to-day IT support is covered. From minor irritations to business-critical emergencies, if something's not working as it should our IT helpdesk will get it sorted.
Microsoft 365 & Google Workspace
Our IT Helpdesk are experts in Microsoft 365 and Google Workspace. From email hiccups to new user setups, SharePoint access or Drive permissions, MFA configuration on Entra, Endpoint Management, email archiving, help with Excel and Word, or anything in between.
Device Support
Expert support for devices like Windows PCs, Macs, iPhones, iPads, Android smartphones and tablets is a phone call to the service desk away.
Patch Management
Our service desk makes sure your operating system and applications are kept updated and patched keeping them running smoothly and securely.
Cyber Security & Backups
Our IT Helpdesk keeps your computers, and mobile devices secure using advanced security software like SentinelOne and Huntress. All your backups are checked daily and if anything goes wrong the IT Helpdesk team address it straight away, so your data is safe.
Training
If you need help to unlock the full potential of Excel, or maybe you are trying to master mail merges to reach out to your clients. Perhaps you are looking to equip your team against phishing scams through targeted, engaging sessions. Our IT helpdesk experts deliver personalized training with a smile, empowering your success every step of the way.
At Tech Support Group, our helpdesk operates differently. We don't talk down to users or shuffle problems around departments we listen, we fix things properly and we actually care about getting you back up and running as quickly as possible.
Total Ownership, No Excuses
The technician who takes your call sees it through from start to finish. No more being passed between departments while you wait for a fix.
A Genuinely Qualified Team
Our team of Microsoft-certified technicians possesses broad technical expertise. We invest in our people so they can provide genuinely helpful solutions.
Security-First Thinking
In today's environment, security can't be an afterthought. From modern device management to round-the-clock monitoring, we prioritise keeping your business secure.
Built for Efficiency
We combine quick, clear communication with proactive automation to solve issues faster. Our goal is to minimise your downtime and let you focus on your work.
Our simple, transparent support approach ensures fewer handovers, faster resolutions, and better communication throughout.
“Tech Support Group are a key supplier to TechMet, I would highly recommend them for any business that requires quick response and a high level of integrity.”
“Tech Support Group have helped Rileys through the transition to a more modern way of trading and working. They have completed several successful projects for us and continue to provide cost effective support, which is why we continue to use their services.”
“I’ve worked with Tech Support Group at other hospitality businesses in the past and when I started at Public House Group I knew who to call to help us prepare for our planned expansion. They haven’t let me down.”
Find out how we can help.
Find out how we can help.
Our certifications & accreditations
